What is Hospitality?
It is the first opportunity an establishment has to impress the client, guest, or customer, and create a lasting, positive impression.
In the restaurant and nightlife industry, so many vendors claim to focus on it…. when they don’t even have a grasp on what hospitality is and how to train their staff to excel in it. A Security officer, in a Host or a Greeter’s position, is directly connected to a customer’s experience at a restaurant, guest check in, or event space. That experience will be, positive, mediocre, or negative. Which one do you want?
Often, a Security Officer is the first and last contact with a customer. That interaction will absolutely play a role in that customers experience of a venue, as well as the probability of that customers return. Many times, that can come down to a simple “hello” and a “goodbye”, and the way they are delivered.
When it comes to Hospitality Security, the demand is equally high for safety and security as it is for hospitality. A single act of crime can irreversibly tarnish a business’s reputation. A well trained Security Officer deters crime from occurring.
Whether you’re a private security company, or a proprietor hiring your own security,
always strive to build a top-notch team. Take the necessary time to train the staff to all situations and make sure they know your business inside and out. Focus on the highest level of customer service.
Your Security Officers interaction with your customers MUST be a positive experience. By doing so you are increasing the probability of your customer returning.
To learn more, contact PSA. Training programs available!